for starters dont use the 0845 number use 01707 315000 instead. why pay for there mistakes. Right here is the deal, i had issues myself with them (and gave up) the usual crap they came out with the network is fine, where having problems with the local site (called Ofcom), Please dont waste your time and money on these people. I now use Vodafone For business and 3 For personal use. neither have let me down and its been a solid connection.

as long as they get their £30a month they are happy and u get the usual speel from the customer service at the call centre,. simple i could walk there faster but if your on a hot spot your ok but where are the hot spots , they should call it micro band , i could list the probs ive had with them but i would fill my hard disc, basicly its dial up and if you ve got 3 weeks to load a page then your ok , iwas assured that they are working on it though

We have the same problems as you are having and we are in the strongest area for signal connection. We have spent over three hours on the help line 0845 number at our expense and still no resolution to the problem. T-Mobile are failing to provide the service that they have sold and have refused to cancel the contract. We are being forced to raise a small claims action against them. Appalling behaviour from a firm who should be bug enough to know better!